Help Center

Getting Started

Click “Start Free Trial” and continue with Facebook. SaivPlus only receives your public profile at this step.

Connecting Facebook Pages

Go to Connected Accounts → Connect Account. Facebook opens and asks which Pages SaivPlus may access — select every Page you want to automate.

Connecting Instagram

Instagram automation requires a Professional account (Business or Creator). Personal accounts are not supported by Meta's API.

Creating Comment Automations

Choose Facebook Comments or Instagram Comments and the connected account.

Setting up Messenger

Create an automation with the Facebook Messenger channel. Keyword rules answer common questions.

Setting up Instagram Direct

Requires a connected Instagram Professional account and the instagram_manage_messages permission.

AI Assistant Configuration

Describe your business, products, FAQs and service rules. The AI answers only from this information.

Billing and Subscriptions

Every workspace can start one free trial. After it ends, choose a plan to keep automations running.

Troubleshooting

Automation not replying? Check that it is Active, the account shows Connected, and the subscription is active.