Help Center

Troubleshooting

  1. 1

    Automation not replying? Check that it is Active, the account shows Connected, and the subscription is active.

  2. 2

    “Needs Reauthorization” means Meta invalidated the token (for example after a password change). Click Reauthorize.

  3. 3

    “Blocked by policy” in logs means Meta's rules did not allow the message (for example outside the 24-hour window).

  4. 4

    “Pending Meta Approval” means the feature works only for people with a role on the SaivPlus Meta app until App Review is complete.

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