AI Assistant Configuration

1. 1

   Describe your business, products, FAQs and service rules. The AI answers only from this information.

2. 2

   Test replies in the test conversation before enabling.

3. 3

   When the AI does not know the answer it hands the conversation to your team instead of guessing.

4. 4

   AI usage is limited per plan each month; usage and estimated cost are shown on the AI Assistant page.